Refund Policy
Refund & Return Policy – OUTLYR
At OUTLYR, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.
Return Window
Customers have 7 days from the date of delivery to request a return or refund.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- All original packaging and tags must be included
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
- Final sale or discounted items
- Gift cards
- Any items marked as non-refundable
Refund Process
Once your return is received and inspected:
- We will notify you of approval or rejection
- If approved, your refund will be issued to your original payment method within 5–10 business days
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or defective
- We recommend using a trackable shipping service
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we will make it right.
How to Start a Return
To initiate a return, contact us at:
gavinmbusiness03@gmail.com
Include:
- Your order number
- Reason for return
- Photos (if applicable)